Returns and Exchanges

Returns and Exchanges

We want you to be completely satisfied with your order. If something is not right, we are here to help.

You may request a return or exchange of eligible items within 21 days of delivery. Returns must reach us within that 21-day window and in their original condition.

To begin a return or exchange, please contact us directly so that we can provide the correct instructions and return address:

Email: contact@livannto.com
WhatsApp: [number]

We will guide you through the next steps and help you with the return or exchange process.

Your options

Exchanges are available for eligible items. The shipping cost of the replacement pair is the customer's responsibility.

Store credit is available for eligible returns, once received and inspected.

Return policy details

Items must be unworn, undamaged, and in resalable condition, with the original box and packaging.

Please place the shoe box inside a suitable outer package to minimise return shipping costs and reduce damage in transit. Do not attach labels directly to the shoe box.

Items purchased at full price may be returned within 21 days of delivery. Items purchased with a discount of 20 percent or more may be returned within 14 days of delivery. Sale items must be reported within 7 days of delivery.

Because each pair is made by hand, eligible returns are accepted for store credit or exchange only, not for a monetary refund.

You are responsible for return shipping costs, secure packaging, and delivery to our returns address. Please use a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged in transit.

Where applicable, all parcels should be clearly declared as "Returned Goods" on the air waybill and customs documentation, to avoid import charges or delays.

Damaged or incorrect items

Please inspect your order on delivery. If you receive a faulty or incorrect item, contact us within 7 days with photos and your order reference so that we can review it. If a fault is confirmed, eligible items may be replaced or the matter resolved another way.

Exceptions and non-returnable items

Items that have been used or worn. Items that are not in resalable condition. Returns received outside the applicable return window. Final sale items and gift cards.

If you have any questions, write to us at contact@livannto.com. We are glad to help.