Return Policy
Return Policy
We want you to be completely satisfied with your order. If something isn’t perfect, we’re here to help.
RETURN WINDOW
You can request a return or exchange for eligible items within 21 days of delivery. Returns must be received by us within this 21-day period and in their original condition.
ELIGIBILITY
Items must be unused, undamaged, and in resalable condition, with the original box and packaging.
Place the shoe box inside suitable outer packaging to minimize return shipping costs and reduce damage during transit. Do not attach labels directly to the shoe box.
Items purchased at full price may be returned within 21 days of delivery.
Items discounted by 20% or more may be returned within 14 days of delivery.
All Livannto Piergitar shoes are handmade. For this reason, eligible returns are accepted only for store credit or exchange, not for a refund.
Items on sale or in clearance must be reported within 7 days of delivery.
Socks can only be returned if they are unopened and in their original packaging.
Eligible returns are accepted only for store credit or exchange.
HOW TO INITIATE A RETURN/EXCHANGE
Please contact us before shipping your return so we can provide the correct instructions and return address.
Email: contact@livannto.com
WhatsApp:
The customer is responsible for the return shipping costs, secure packaging, and delivery to our returns address. Please use a shipping service that offers tracking and insurance; we are not responsible for items lost or damaged during transit. All packages must be clearly marked as “Returned Goods” on the air waybill and customs documentation, when applicable, to avoid import fees or delays.
STORE CREDIT AND EXCHANGES
Store credit: available for eligible returns upon receipt and inspection.
Exchanges: Available for eligible items; the customer is responsible for shipping costs for the replacement item.
Once we receive and inspect your return, we will send an email to confirm approval or rejection and process the store credit or exchange, as applicable.
DAMAGE AND INCORRECT ITEMS
Please inspect your order upon delivery. If you receive a defective or incorrect item, please contact us within 7 days, providing photos and your order number so we can review the issue. If the defect is confirmed, eligible items may be replaced or the issue resolved in another way.
EXCEPTIONS / NON-RETURNABLE ITEMS
Used or worn items, items that are not in resalable condition, or returns received after the applicable deadline.
Custom or made-to-order embroidery that is not defective.
Products on final clearance and gift cards.
If you have any questions, please contact us at contact@livannto.com.
We’ll be happy to help.