Frequently Asked Questions
Orders
Can I change my order after placing it?
If you need to amend an order, write to us at contact@livannto.com as soon as possible. We aim to respond within 24 hours on working days. Once a piece has been dispatched, changes may no longer be possible.
Where are your pieces made?
Our pieces are crafted in [country/atelier], using materials chosen for their quality alone.
Fit & Sizing
What size should I order?
Each product page carries a size guide. We recommend consulting it before ordering. If you are between sizes or uncertain, write to us at contact@livannto.com — we are glad to advise.
My moccasins don't fit.
If a pair does not fit, contact us within 30 days of delivery. Provided they are unworn and in original condition, we will exchange them for another size where available. Please note: one size exchange is permitted per order, and the correct size remains the customer's responsibility.
Care
How do I care for velvet?
Velvet asks for a gentle hand. Brush lightly in one direction to lift the pile, keep it away from prolonged damp, and store it away from direct light. Never wet-clean at home; entrust it to a specialist when needed.
How do I care for leather?
Leather lives with you and improves with time. Wipe with a soft, dry cloth, condition occasionally with a suitable product, and allow it to rest and breathe between wears. Keep it from moisture and heat.
My new pieces have a faint scent.
A subtle scent from natural materials and adhesives is normal in handcrafted pieces and settles within 24 hours of unboxing.
Returns & Exchanges
What is your returns policy?
We accept returns within 30 days of delivery, provided the piece is unworn, in resalable condition, and in its original packaging.
How do I return or exchange a piece?
Begin your return here: [returns link], or write to us at contact@livannto.com, and we will guide you through each step. [Note any return shipping fee, and the customer's responsibility for return costs.]
My order arrived incorrect, incomplete, or damaged.
In the unlikely event of a fault, contact us at contact@livannto.com as soon as possible and we will resolve it with care. A piece is considered faulty if it arrives damaged or develops a manufacturing fault within 30 days. Ordinary wear is not a manufacturing fault.
Delivery
When will my order arrive?
Orders are dispatched within 2 working days. Delivery timeframes and any duties are shown at checkout. [Add courier / signature / safe-place details if relevant.]
Payment
[Include only if you offer instalments. Otherwise remove this section.]
Still have a question?
Write to us at contact@livannto.com. Every enquiry receives our full attention.